Return Policy

Return Window

Vintage Icon Vault accepts returns within 7 calendar days of item delivery (as shown by carrier tracking). The window begins the day after delivery.

Eligibility and Conditions

To be eligible for a return, the item must be returned in the same condition as it was shipped. This means:

• No additional wear, use, creasing, stains, scratches, scuffs, or damage beyond what was present and documented at the time of shipment.
• No new odors (including perfume, smoke, storage, or pet smells).
• All original packaging, dust bag(s), tags, certificates, or accessories included with the order must be returned in good condition.
• The item has not been altered, professionally cleaned (unless pre-approved), or modified.

How to Return

You do not need an account. Use the same email and order number from your confirmation email.

1. Go to Find My Order (also in the site footer and account menu). Enter your email and order number to view your order.
2. After your order shows as Delivered, and you are still within the 7-day return window, select Start a Return on that page to submit your return request online.
3. If you have a Vintage Icon Vault account, you can also start a return from My Orders.
4. On the return form, upload any required photos or documents for your reason (for example damage photos and a shipping label photo for transit damage, photos for "not as described," or a professional authenticity evaluation for authenticity concerns). You cannot submit without them when they apply.
5. We will review your request and, if approved, issue a Return Authorization (RA) number with shipping instructions. Do not ship the item without an RA number.
6. Package the item securely using the original packaging or equivalent protective materials. Clearly mark the RA number on the outside of the package.
7. Ship via a trackable and insured method (we strongly recommend USPS Priority Mail with insurance or equivalent). You are solely responsible for all return shipping costs, insurance, and the risk of loss or damage in transit. We are not responsible for returns that are lost, stolen, or damaged during return shipping. Keep your tracking information and proof of shipment.

Need help or have an unusual situation? Contact us with your order number and photos.

Inspection and Refunds

Upon receipt, we will inspect the returned item (typically within 3–5 business days).

• Approved returns in original condition: We will issue a full refund of the item purchase price (including any applicable sales tax paid) to your original payment method. Refunds are processed within 5–10 business days after inspection approval.
• Returns in different condition: If the item is returned in a condition different from how it was sent (e.g., new damage, wear, stains, odors, missing/damaged hardware or components, or other changes), Vintage Icon Vault reserves the right to issue a partial refund, a full refund minus reasonable costs (such as cleaning, repair, or documented depreciation), or to deny the refund and return the item to you at your expense. We will document the shipping outbound condition with photos and explain any deduction.

If an item is damaged in shipping, contact us immediately upon receipt with detailed photos and specifics via the contact form. We take these claims seriously and will prioritize prompt resolution.

Final Sale and Non-Returnable Items

Items marked “Final Sale,” certain promotional items, or items in designated categories are not eligible for return. Returns will not be accepted outside the 7-day window, without prior RA approval, or if the item shows evidence of use or alteration beyond initial inspection.

Important Information About Vintage & Pre-Owned Items

All items are pre-owned or vintage. Natural variations in patina, hardware, minor marks consistent with age and prior gentle use, and other characteristics are normal and are documented to the best of our ability through photos and descriptions. By purchasing, you confirm that you have reviewed all provided images, measurements, and details and have had the opportunity to ask questions. We encourage buyers to inspect thoroughly upon receipt and report any concerns promptly.