Shipping Policy

Processing Time

• All orders are processed within 2 business days (Monday through Friday, excluding federal holidays).
• Orders placed on Thursday or Friday will typically finish processing on Friday and ship the following Monday or Tuesday.
• Orders placed on weekends or after business hours will begin processing the next business day.

You will receive a shipping confirmation email once your order has been processed and handed off to the carrier.

Shipping Methods & Cost

We offer free shipping on all orders within the United States.

We ship via UPS Ground or FedEx Ground, depending on which carrier provides the best service and routing for your destination. Both carriers provide reliable, trackable ground shipping with standard insurance coverage included.

Signature Required

All orders over $300 require a signature upon delivery. This is for security and to protect both you and Vintage Icon Vault.

Delivery Estimates

Once your order ships, delivery typically takes 1–5 business days, depending on your location and the carrier’s routing.

These are estimates only. Actual delivery times may vary due to carrier schedules, weather, holidays, or high-volume periods. We are not responsible for delays caused by the carrier.

Order Tracking

You will receive a shipping confirmation email with tracking information once your order has been handed off to UPS or FedEx. You can track your package directly through the carrier’s website or app using the provided tracking number.

Shipping Address & Order Cancellations

• Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
• Once an order has been placed, the shipping address cannot be changed.
• Cancellations are only accepted within 24 hours of order placement and are not possible once a shipping label has been generated.

Shipping Restrictions

We currently ship to addresses within the United States only. We do not ship to P.O. Boxes, APO/FPO/DPO addresses, or international destinations at this time.

Lost, Damaged, or Delayed Packages

Because all items at Vintage Icon Vault are one-of-a-kind vintage pieces, we are unable to offer replacements.

Vintage Icon Vault is responsible for filing and managing all shipping damage and loss claims with UPS and FedEx.

If your package arrives damaged or is lost:

• Take clear photos of the outer packaging, inner packaging, and the item (if damaged) immediately upon receipt or as soon as you are notified of loss.
• Contact us via our contact form within 48 hours of delivery (or notification of loss) with your order number and photos.

In most cases, we will issue a prepaid return shipping label for damaged items. Once we receive and inspect the item, we will issue a full refund to your original payment method.

We are not responsible for damage that occurs after delivery or damage caused by improper handling after the package has been received.

Returns

Free outbound shipping applies to your original order only. Return shipping costs are the responsibility of the buyer. Please refer to our full Return Policyfor details on eligibility, timeframes, and the return process.

Contact Us

For shipping questions, order status, or other inquiries, please use our contact form:

https://vintageiconvault.com/contact

We typically respond within 1–2 business days.

By placing an order with Vintage Icon Vault, you acknowledge that you have read, understood, and agree to this Shipping Policy.